Global Shipping & Return Policy

1. Shipping Policy

1.1 Countries We Ship To

We offer global shipping to most major countries and regions, including but not limited to:
USA, Canada, Australia, UK, Germany, France, UAE, Saudi Arabia, Southeast Asia, Africa, and more.

To confirm delivery availability in your region, please contact our sales team at [chengfengshui012@outlook.comcom].

1.2 Shipping Methods

  • 🚚 Full Container Load (FCL): Recommended for bulk customized orders
  • 📦 Less than Container Load (LCL): Available for trial or small batch orders
  • ✈️ Air Freight: Suitable for urgent samples or high-priority shipments
  • 🚢 Sea Freight: The most cost-effective and widely used method

We work with trusted international freight forwarders. You may use our recommended logistics partners or appoint your own.

1.3 Delivery Time

  • Production Lead Time: 15–30 working days for standard orders
  • Estimated Transit Time (from port of shipment):
    • Asia: 7–15 days
    • Europe/North America: 25–40 days
    • Africa/Middle East: 30–45 days

Customized products may require longer production time based on complexity.

1.4 Shipping Cost

  • FOB prices do not include international freight charges.
  • For EXW terms, buyers may arrange pickup or request our assistance.
  • For CIF or DAP terms, shipping costs will be included in our quotation.

1.5 Customs & Duties

  • In most cases, customs clearance will be handled by the buyer.
  • We will provide all necessary documents including commercial invoice, packing list, certificate of origin, and MSDS if needed.
  • DDP (Delivered Duty Paid) service may be available in select regions. Please contact your sales representative for details.

2. Return & After-Sales Policy

2.1 Eligible Return Scenarios

Returns or replacements are accepted in the following cases:

  • Items received are significantly inconsistent with the order (model, size, material, etc.)
  • Serious damage during transportation affecting functionality
  • Manufacturing defects or major quality issues

2.2 Non-Returnable Items

  • Custom-made products without quality issues
  • Return requests based on personal preferences (e.g. color dislikes)
  • Requests made more than 15 days after delivery
  • Unauthorized returns without prior approval

2.3 Return & Support Process

1️⃣ Provide order number with photos or videos of the issue
2️⃣ Our team will respond within 48 hours with a proposed solution
3️⃣ If we are responsible, we will offer reshipment, replacement, refund, or partial compensation
4️⃣ Returns must be approved in advance; unauthorized returns will not be accepted

2.4 Replacement & Compensation

  • Free replacements or equivalent compensation will be provided for confirmed quality issues
  • For shipping damage, we will assist in filing claims with the carrier
  • For buyer-arranged logistics, we recommend purchasing transport insurance

3. Additional Notes

  • Returned items must be unused and in original packaging for proper repacking
  • For remote or restricted areas, please confirm delivery capability in advance
  • We are committed to customer satisfaction and will do our best to support you in any after-sales matter

📧 For shipping, return, or technical assistance, contact us: